Return policy
If you are not satisfied with your purchase and wish to return an item, please contact us via email info@bright-technology.net, indicating the order number and the reason for its return. Please note that you have 7 days from receipt of your order to make the return; after this time, your product will not be accepted for return. If you decide to return an order, you will bear the shipping costs.
Our customer service team will review the return request and send further instructions if the return is approved. Returned items must be in their original packaging, including any accessories, manuals and documentation. Returned items must be unused, in the same condition in which we sent them to you, and in their original packaging. Stains, folded cards, broken seals or broken plastic sheets will not be accepted. If the condition of the product sent back to us is not in acceptable condition, we reserve the right not to return or exchange it. Products that have been customized cannot be refunded or exchanged.
Non-returnable items include items purchased through retailers, incorrect products purchased, and products damaged due to poor customer handling. Bright Technology reserves the right to deny any refund.
WHAT DO I DO IF THE PRODUCT I RECEIVED IS DAMAGED OR INCORRECT?
Please contact our customer service team via email info@bright-technology.net to start the return process. Please include the following information:
- Order Number
- Proof of Purchase
- Video or photo of the product to be returned (if applicable)
- Full shipping address
- Phone number
In some cases, you may be asked to include a video or photo of the defective product as proof in order to refund or replace the product.
HOW LONG DOES THIS PROCESS TAKE?
Processing returns may take up to 14 business days from the day we receive your return. We will send you an email to confirm once your return has been processed. For returned items, a full refund will be credited for the returned products. For non-defective items, the refund excludes all shipping and handling costs.
WHEN WILL I RECEIVE MY REFUND?
All refunds will be credited to their original payment method. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 14 or 20 business days of receiving the returned item or requesting cancellation. Please contact the card issuing bank if you have any questions about when the credit will be credited to your account.
If you haven't received a credit for your refund yet, here's what you should do:
Contact the bank or credit card company. It may take some time before the refund is credited to your account.
HOW CAN I CHANGE OR CANCEL AN ORDER?
We allow you to modify the details of an order or cancel it within 12 hours of purchase. To do this, send an email to our address.
Please contact our customer service team via email info@bright-technology.net to start the return process. Please include the following information: indicating your order number and your purpose, our customer service will be happy to help you.