*Note: Due to the problems that are occurring with the coronavirus, All shipments may be delayed due to couriers and companies external to us, this delay It will not be a cause majeure for canceling orders Once the processing has been completed, we apologize for the inconvenience and hope that the situation being experienced, not only in Spain but throughout the world, will be understood. Orders are secure and will reach the end customer.
All our orders are processed within 24/48 hours managed on our website, unless the order was registered on a holiday or weekend, in which case it will be processed the next business day.
We always guarantee delivery of your order, but promotions and special offers may be delayed due to high demand for our products.
Once the order has been verified, it is processed within 1/6 days and shipped to the delivery address.
All our products leave our facilities 1/6 days after placing the order. We ship to all countries by ship, which allows us to offer an international service.
Estimated average times, whether the shipping time is more or less short, medium or long will always depend on the destination country:
Normally: 3-25 days depends on product demand. For some products they have a different shipping time depending on the destination country. Consult the product page. Sometimes shipping may take less or longer depending on the destination country.
In specific cases, due to high demand (Black Friday, Cyber Monday, Christmas, etc.…) or logistics issues, shipping may take 3 to 4 weeks.
With a 50-day window for the product to arrive, if not, you can proceed with a refund for lost/unshipped orders.
(All our shipments are insured and have a tracking number that can facilitate the delivery of your order at the Spanish, European and International levels.)
Consider
*If the customer does not enter the correct address on the order and does not notify us minutes after the order (before the shipment and package are processed) and the package cannot be delivered because the address is incorrect, there will be no option for a refund and a subsequent shipment of said package will be the responsibility of the customer and buyer.
*If the customer cannot be contacted at the time of delivery of the order, notification is given via mailbox and if the package is not collected from the notified office within X days, it will be sent back to the factory after the package has been lost without the option of a refund.
*If the shipment has already been made, it will not be possible to change the delivery address since the shipments are delivered by companies external to Bright Technology, and we do not have the power to change the delivery address once the order has been shipped from the warehouse, Therefore, the customer is responsible for the loss of the package if they have not indicated the correct address, have moved house or similar.
Factors such as logistical delays and customs clearance can affect the estimated delivery time.
Bright Technology is not responsible under any circumstances for taxes, fees or duties applied to the shipment or fees that may be applied at customs for the package purchased, so the buyer and customer of Bright Technology will be responsible, providing the required value at customs without being able to process a return.
We ship from the United States, Europe and China to any part of the world.
To request any information or concerns about shipping and delivery, please contact us at info@bright-technology.net.
Our products come from China, any design used is registered and any resemblance to another brand is mere coincidence.
*Any return, regardless of the reason for the cost of shipping back to the warehouses, is the responsibility of the customer. (We will pay for shipping said exchange so that the product returns to the buyer).
*By purchasing from our website you accept all the terms mentioned, so if they are met you will not be able to process any type of refund.